May 19, 2021 – Yesterday afternoon, I sat down for a conversation with Emily LaRusch, CEO of Back Office Betties, which is an innovative company that provides highly differentiated fractional intake services for law firms through phone answering and live chat. The Betties provide services including appointment scheduling and intake in a way that is designed to set the law firm up for success.
Our conversation covers Emily’s origin story, in which she tried to help her brother secure a divorce attorney and experienced the wrong (and unfortunately all-too-common) way that some small law firms answer their phones and treat potential clients. We also talk about her unique branding, remote culture (which she was doing well before the pandemic), leadership styles, and we even delve into The Secret, Think And Grow Rich, and meditation. We also talk about intake technologies including Clio Grow and Acuity.
Be sure to watch to the end of the interview because Emily shares some insights into how to design an effective intake plan, and offers her book, Back Office Betties’ Wildly Effective Intake Script Builder to listeners for free. If you’re an attorney who wants to make your marketing go further to get the best return on your marketing, intake is a huge factor in determining your success. You won’t want to miss what Emily has to say in this conversation.